| About Us Hesistore.com is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Hesistore.com 480, rue Hebert, Salaberry-de-Valleyfield, Quebec, J6S 2B4, Canada Phone: 450-371-7000 ext.224 - Fax: 450-371-7002 Email: hesistore@hydrosystem.ca G.S.T. 871814372RT0001 - Q.S.T. 1020807357TQ0001 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction to your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All shipping prices on our website are with UPS company. Damages that may occur during shipping are the responsibility of the shipping company, but Hesistore will assist in expediting the matter. Please do not hesitate to report damaged items, it's possible for some shipping companies to damage accidentally the stuff inside boxes. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you next business day after we receive your payment. International orders are generally received in under 7 days after we receive the payment. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from Canada, Quebec. All other orders are tax free, please make sure to click the exempt box to reduce tax to zero. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. Damages that may occur during shipping are the responsibility of the shipping company, but HesiStore will assist in expediting the matter. Please do not hesitate to report damages items, it's possible for some shipping companies to damages accidentally the stuff inside boxes. In any cases, Hesistore can't be responsible for any dammages make by the shipping company. Policies, items availability and prices are subject to change without notice. |
| Reaching Us If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 450-371-7000 ext.224 (International +44 450-371-7000 ext.224) or fax us on 450-371-7002 or write to us at: 480, rue Hebert, Salaberry-de-Valleyfield, Quebec, J6S 2B4, Canada You can also reach us by email at hesistore@hydrosystem.ca |
| Privacy Policy Hesistore.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy No returns or exchange will be accepted. There one way we can refund or exchange an order. We commit ourselves to refund you, or exchanging you the products that are not corresponding to your order. Exchange: These exchanges will be carried out within a time lower or equal to 10 days after the reception of the products by our care. The exchange will be ship to the same previous customer's invoice address. Refund: These refundings will be carried out within a time lower or equal to 10 business days after the reception of the products by our care. Refunding will carry out by a check addressed in the name of the customer having placed the order and to the invoice address. The buyer has 7 days, after the buyer receives it, to return the item (the buyer pays shipping fees). |
www.hesistore.com — It's time to get higher !